Notice of Privacy Practices (HIPAA)
Effective Date: June 19, 2025
Your Privacy Is Important
This Notice of Privacy Practices describes how your health information may be used and disclosed by PatientLead Health LLC and how you can access your information. Please review it carefully.
Who We Are
PatientLead Health LLC is a single-member LLC operated by Carrie Schluter, BCPA. Services include health advocacy, case review, communication support, and patient education for individuals with complex and invisible illnesses.
Our Responsibilities
- Maintain the privacy and security of your protected health information (PHI)
- Provide you with this notice of our legal duties and privacy practices
- Inform you if a breach of your unsecured PHI occurs
- Follow the duties and privacy practices described in this notice
How We May Use and Disclose Your Information
We may use or disclose your PHI:
- To communicate with you about your care via secure methods (IntakeQ, encrypted email with consent)
- To obtain payment for services rendered
- To comply with legal obligations, such as court orders or law enforcement inquiries
- With your written permission for any other purpose
We will never:
- Sell your information
- Share your information for marketing purposes without consent
- Share your information with employers or unrelated third parties
Your Rights
You have the right to:
- Request an electronic or paper copy of your records
- Ask us to correct information you believe is incorrect
- Request confidential communications
- Ask us to limit what we use or share (we will comply when possible)
- Receive a list of those with whom we’ve shared your information
- Receive a copy of this notice at any time
- File a complaint if you believe your rights have been violated
To exercise any of these rights, contact Carrie Schluter, BCPA, directly using the secure portal.
Communication & Consent
We provide services primarily through the secure client portal (IntakeQ). Email (via ProtonMail) and video sessions may be used with your consent. Your preferences will be documented in your intake form.
Questions or Complaints
If you have any concerns or believe your privacy rights have been violated, you may contact:
Carrie Schluter, BCPA
Founder, PatientLead Health LLC
privacy@patientlink.health
You may also file a complaint with the U.S. Department of Health and Human Services. We will not retaliate against you for filing a complaint.
This Notice of Privacy Practices applies only to services delivered by PatientLead Health LLC in the context of health advocacy, consultation, and client support. For our general website data policies, please see our Privacy Policy.