Privacy & Data Protection

This Privacy & Data Protection Notice explains how PatientLead Health LLC (“PatientLead,” “we,” “us”) collects, uses, shares, and protects personal information when you visit our website or contact us. If you are looking for information about protected health information, please see our HIPAA Notice.

What we collect

Information you provide

• Contact details such as name and email address when you submit a form or email us.
• Message content and any files you choose to share with us.
• Billing and transaction details if you purchase services or products (payment processing is handled by third-party providers).

Information collected automatically

• Device and browser information.
• Approximate location derived from IP address.
• Pages viewed and interactions, such as clicks and time on page.

How we use information

• To respond to inquiries and provide requested services.
• To operate, maintain, and improve the website.
• To prevent fraud and secure our systems.
• To comply with applicable legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions and, if enabled, for analytics. If you see a cookie banner, it lets you set preferences on your first visit and change them later by revisiting the banner controls.

Sharing and third parties

We share personal information only as needed to run our business. Examples include:

• Website hosting and security services.
• Scheduling, forms, and client portal tools you choose to use.
• Payment processors for transactions.
• Email and communications providers.
• Analytics providers, if enabled.

These providers process information under their own terms and privacy practices. We select vendors to support appropriate security controls, but we do not control vendor practices beyond our contracts and configuration.

Data retention

We retain personal information only as long as needed for the purposes described above, unless a longer retention period is required by law, accounting rules, or to establish, exercise, or defend legal claims.

Security

We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100 percent secure, but we take reasonable steps to reduce risk, including access controls and secure vendor selection.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or limit certain uses of personal information. To request changes or ask questions, contact us using the information below.

Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Contact

Privacy questions and requests can be sent to privacy@patientlead.health.

This notice is provided for transparency and operational clarity. It is not legal advice.